For a full refund, cancel at least 7 days before your course is scheduled to start (contact us here to notify us about this).
We are unfortunately unable to offer refunds less than 7 days before the course is scheduled to start (you can choose to send a friend in your place instead though. Contact us here to let us know about this if required.)
You can reschedule the date or time of your experience up to 7 days before the course is scheduled to start (contact us here to notify us about this).
If weather creates a safety concern, either before or during the experience, the course may be cancelled. In the unlikely event that this happens, we will give you as much notice as possible and you will be fully refunded.